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Edaran Jayamas

Privacy Policy

Last updated: 1 June 2026

This Privacy Policy explains how Edaran Jayamas (M) Sdn Bhd (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you access or use www.ejayamas.com (“Website”), including when you place orders for academic year workbooks, reference books, and stationery products.

We are committed to handling personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”) of Malaysia.

By using this Website or placing an order, you agree to the collection and use of information as described in this Privacy Policy.

1. COMPANY INFORMATION

Edaran Jayamas (M) Sdn Bhd
Address: No. 31, Persiaran Bercham Selatan 10, Taman Desa Kenchana, 31400 Ipoh, Perak Darul Ridzuan
Phone: 05-545 5595
WhatsApp: 018-579 1288
Email: admin@ejayamas.com
Business Registration No.: 199403045426

2. PERSONAL DATA WE COLLECT

We may collect and process the following personal data:

  • Parent/Guardian Name
  • Student Name
  • School Name
  • Form/Year/Class Information
  • Delivery and Billing Address
  • Phone Number
  • Email Address
  • Order and Transaction Details
  • Account Login Information
  • Communication records and enquiries
  • Device, browser, IP address, and Website usage information

We do not intentionally collect or store NRIC/Identity Card numbers unless required by law or necessary for operational purposes.

We also do not store customers’ full banking or payment card information.

3. HOW WE COLLECT YOUR DATA

Personal data may be collected when users:

  • Create an account;
  • Place an order;
  • Make payment;
  • Contact customer support;
  • Submit enquiries;
  • Browse or interact with the Website.

Certain information may also be collected automatically through cookies, analytics tools, and similar technologies.

4. HOW WE USE YOUR DATA

We may use personal data for the following purposes:

  • Processing and fulfilling orders;
  • Coordinating school collection or delivery;
  • Contacting customers regarding orders or operational matters;
  • Customer support and dispute handling;
  • Refunds, replacements, and exchanges;
  • Accounting, auditing, and tax purposes;
  • Improving Website functionality and user experience;
  • Fraud prevention, security monitoring, and operational management;
  • Compliance with legal and regulatory obligations.

We will only use personal data for purposes reasonably related to our business operations and services.

5. PAYMENTS

Online payments are processed through CHIP, our third-party payment gateway provider.

Payment details entered during checkout are processed directly through CHIP’s systems and security infrastructure. We do not receive or store customers’ full payment card or banking information.

Payment transactions are also subject to CHIP’s own privacy and security policies.

6. COOKIES, ANALYTICS & TRACKING TECHNOLOGIES

Our Website uses cookies and tracking technologies including:

  • Cookies;
  • Google Analytics;
  • Meta/Facebook Pixel;
  • Website analytics tools;
  • Remarketing and advertising technologies.

These technologies help us:

  • understand Website usage;
  • improve Website performance;
  • analyse traffic and customer behaviour;
  • optimise user experience and advertising effectiveness.

Users may disable cookies through browser settings, although certain Website functions may not operate properly without them.

7. DISCLOSURE OF PERSONAL DATA

We do not sell customers’ personal information.

Personal data may only be disclosed where reasonably necessary, including to:

7.1 Delivery & Logistics Providers

Courier or logistics partners may receive limited information such as:

  • recipient name;
  • delivery address; and
  • phone number

for delivery purposes.

7.2 Payment Service Providers

Payment-related information may be processed through CHIP or related financial service providers.

7.3 Legal & Regulatory Authorities

Where required under Malaysian law, court order, governmental request, or regulatory obligation.

8. DATA RETENTION

We may retain personal data for as long as reasonably necessary for:

  • operational history;
  • accounting and tax obligations;
  • customer support;
  • dispute handling;
  • audit and compliance purposes.

Certain records may be retained indefinitely where necessary for legitimate business or legal purposes.

When personal data is no longer required, we will take reasonable steps to remove, anonymise, or securely dispose of the information.

9. USER RIGHTS

Under the PDPA, users may request to:

  • access personal data held by us;
  • correct inaccurate or outdated information;
  • request deletion of personal data, subject to operational and legal limitations;
  • limit certain uses of personal data where applicable.

Requests may be submitted through our contact details below.

We reserve the right to verify the identity of any person making such requests before processing them.

10. ACCOUNT SECURITY

Users are responsible for:

  • maintaining confidentiality of login credentials;
  • restricting unauthorised access to their accounts;
  • ensuring information submitted is accurate and updated.

We shall not be liable for unauthorised account access resulting from user negligence or failure to secure account credentials.

11. FRAUD PREVENTION & ACCOUNT RESTRICTIONS

We reserve the right to:

  • suspend accounts;
  • cancel orders;
  • restrict Website access; or
  • refuse transactions

where we reasonably suspect fraudulent, abusive, suspicious, unauthorised, or unlawful activities.

Our decision in such matters shall be final.

12. CHILDREN & STUDENT USERS

Our products are intended for use by school students. However, account registration and purchases are intended for parents, guardians, teachers, or authorised adults.

Parents and guardians are encouraged to supervise minors when using the Website and ensure that information submitted is accurate.

13. WEBSITE CONTENT & BOOKLIST CHANGES

We reserve the right to:

  • amend Website content;
  • revise prices;
  • modify product availability;
  • update school booklists;
  • change operational procedures

at any time without prior notice.

14. DATA SECURITY

We take reasonable administrative and technical measures to protect personal data against:

  • unauthorised access;
  • misuse;
  • disclosure;
  • alteration; or
  • destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users acknowledge and accept such inherent risks.

15. THIRD-PARTY LINKS

The Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of such third-party websites. Users are encouraged to review their respective privacy policies separately.

16. CHANGES TO THIS PRIVACY POLICY

We reserve the right to amend or update this Privacy Policy at any time without prior notice.

The latest version shall always be published on this Website, and continued use of the Website constitutes acceptance of any revised Privacy Policy.

17. CONTACT US

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:

Edaran Jayamas (M) Sdn Bhd
Email: admin@ejayamas.com
Phone: 05-545 5595
WhatsApp: 018-579 1288

Address: No. 31, Persiaran Bercham Selatan 10, Taman Desa Kenchana, 31400 Ipoh, Perak Darul Ridzuan

18. GOVERNING LAW

This Privacy Policy shall be governed by and construed in accordance with the laws of Malaysia.