Refund, Return & Exchange Policy

Last updated: 1 June 2026

We want you to be satisfied with your purchase from Edaran Jayamas (M) Sdn Bhd. This policy explains how returns, exchanges, replacements, and refunds are handled for purchases made through www.ejayamas.com.

By placing an order on our Website, you agree to this Policy.

1. GENERAL

This Policy applies to:

• Academic Year (AO) workbook preorder packages;
• Reference books;
• Stationery products; and
• Other educational products sold through our Website.

All refunds, returns, and exchanges are subject to verification and approval by the Company.

2. REFUND ELIGIBILITY

Refund requests may be considered under the following circumstances:

2.1 Duplicate Payment

Where a customer accidentally makes multiple payments for the same order.

2.2 Out-of-Stock Items

Where an item becomes unavailable and cannot be fulfilled within a reasonable timeframe.

2.3 School Booklist Changes

Where the relevant school officially changes the required booklist after an order has been placed.

2.4 Wrong Item Supplied

Where the Company supplies an item different from the item ordered.

2.5 Damaged or Defective Items

Where an item is received in damaged, defective, or unusable condition.

Photographs or other supporting evidence may be required before approval.

3. NON-REFUNDABLE SITUATIONS

Refunds shall generally not be provided in the following circumstances:

3.1 Change of Mind

We do not provide refunds, returns, or exchanges for:

• change of mind;
• accidental purchases;
• no longer requiring the item;
• purchases made in error by the customer.

3.2 Incorrect Selection by Customer

Customers are responsible for ensuring that the correct:

• school;
• form/year;
• class;
• stream;
• language option;
• package; and
• product selection

are chosen before payment.

Refunds or exchanges may not be provided for incorrect selections made by customers.

However, customers may contact us and we may, at our sole discretion, assist in resolving the issue where reasonably practicable.

3.3 Publisher Delays

Refunds shall generally not be granted solely due to delays caused by:

• publisher shortages;
• reprinting requirements;
• supplier delays;
• logistics disruptions; or
• circumstances beyond the Company's reasonable control.

4. RETURN CONDITIONS

To qualify for a return, the item must:

• be reported within the applicable reporting period;
• be in resellable condition;
• be free from writing, markings, highlighting, labels, stamps, folds, tears, moisture damage, or other alterations;
• include original packaging where applicable; and
• be accompanied by proof of purchase.

The Company reserves the right to reject returned items that do not meet these requirements.

5. REPORTING PERIOD

Customers must notify us within:

Damaged, Defective, Missing, or Incorrect Items

Within seven (7) days from delivery or collection.

Other Approved Return Requests

Within seven (7) days from delivery or collection.

Requests submitted after the reporting period may not be accepted.

6. STATIONERY PRODUCTS

Opened stationery items may only be eligible for return if:

• defective;
• damaged upon arrival; or
• supplied incorrectly.

Otherwise, stationery products must remain in resellable condition to qualify for return consideration.

7. RETURN PROCEDURE

To request a return, replacement, or refund:

• Contact us via WhatsApp, email, or phone.
• Provide:
• order number;
• description of the issue; and
• supporting photographs where applicable.
• Await confirmation and return instructions from us.

Items returned without prior approval may be rejected.

8. RETURN SHIPPING COST

Company Error

Where an item is:

• defective;
• damaged upon arrival; or
• incorrectly supplied,

the Company will bear reasonable return shipping costs where applicable.

Customer-Initiated Return

Where a return is approved for reasons not attributable to the Company, the customer shall bear all shipping and handling costs.

9. REPLACEMENTS

Approved replacements are generally processed within fourteen (14) working days, subject to:

• stock availability;
• publisher supply;
• logistics arrangements; and
• operational requirements.

Where replacement stock is unavailable, the Company may offer an alternative solution including a refund where appropriate.

10. REFUNDS

Once a refund request has been approved, refunds will generally be processed to the original payment method.

Refund processing may take between seven (7) and fourteen (14) working days, depending on:

• payment gateway processing;
• banking procedures; and
• verification requirements.

The Company shall not be responsible for delays caused by financial institutions or payment service providers.

11. PAYMENT GATEWAY CHARGES

Payment gateway transaction charges, processing fees, and any related banking or merchant charges are strictly non-refundable.

For approved refunds, the Company reserves the right to deduct any non-recoverable payment gateway charges and transaction fees incurred by the Company.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, the Company's total liability arising from any refund, return, replacement, or dispute shall not exceed the amount actually paid for the affected product or order.

Nothing in this Policy shall affect rights that cannot be excluded under applicable Malaysian law.

13. CONTACT US

For any return, refund, or exchange request, please contact:

Edaran Jayamas (M) Sdn Bhd

Website: www.ejayamas.comEmail: admin@ejayamas.comPhone: 05-545 5595WhatsApp: 018-579 1288

Address: No. 31, Persiaran Bercham Selatan 10, Taman Desa Kenchana, 31400 Ipoh, Perak Darul Ridzuan

14. CHANGES TO THIS POLICY

We reserve the right to amend or update this Policy at any time without prior notice.

The latest version published on the Website shall apply upon continued use of the Website.

15. GOVERNING LAW

This Policy shall be governed by and construed in accordance with the laws of Malaysia.